ACCESSIBILITY FOR PUBLIC SECTOR
Public sector accessibility services for government, NGOs, and education
When public services need to reach every citizen including those with disabilities, low literacy, or non-native language we make it happen. Our public sector accessibility services deliver WCAG 2.2 AA content, EU Web Accessibility Directive compliance, audio description, SDH captions, plain language versions, and multilingual accessible content for ministries, NGOs, and educational institutions across 11+ languages.
WCAG 2.2 AA · EU Web Accessibility Directive · Plain language · 11+ languages · Inclusive design
OVERVIEW
Public sector accessibility services that leave no citizen behind
When a citizen with a visual impairment tries to read a government website, when a hearing-impaired viewer watches a public health video, when an elderly person struggles with a complex tax form — accessibility isn’t a checkbox. It’s a legal obligation and a moral one. Our public sector accessibility services help ministries, NGOs, and educational institutions produce content that every citizen can access, understand, and use.
We deliver every accessibility format required by the EU Web Accessibility Directive: SDH captions and closed captions for hearing accessibility, audio description for visual accessibility, plain language versions for cognitive accessibility, alternative formats (large print, easy read, sign language), and multilingual accessible content for diverse citizen populations. All produced end-to-end from one team.
Every project meets WCAG 2.2 AA standards, the EU Web Accessibility Directive (2016/2102), the European Accessibility Act (2019/882), and national implementations across EU member states. Our public sector accessibility services are trusted by government agencies preparing for accessibility audits and NGOs meeting funder inclusion requirements.
As a specialized public sector localization provider, we combine accessibility expertise with multilingual delivery — covering all 27 official EU languages plus 20+ additional languages on request. Framework agreements, project-based pricing, and GDPR-compliant workflows matched to your public procurement rules. One contractor, one contact, complete inclusion coverage.
EDUCATIONAL
How public sector content becomes fully accessible step by step
Accessibility isn’t a filter you apply at the end. It’s a workflow. Here’s how our public sector accessibility services move your content from source material to WCAG-compliant, EU Directive-ready, citizen-inclusive delivery.
01
Accessibility Audit & Content Analysis
We review your existing content websites, videos, documents, learning platforms — against WCAG 2.2 AA and the EU Web Accessibility Directive. Gap analysis, priority mapping, and accessibility statement preparation for public transparency requirements.
02
WCAG Compliance & Format Planning
Our accessibility specialists plan the required formats for each content type — SDH captions for video, audio description for imagery, plain language for cognitive access, alternative formats (large print, Easy Read, EPUB3), and structured semantic HTML for screen readers.
03
Multi-Format Accessible Production
Native accessibility specialists produce every required format across your target languages. WCAG-compliant colour contrast, keyboard navigation, screen reader compatibility, plain language versions, and multilingual accessible assets — all delivered in parallel.
04
User Testing & Compliance Review
Every asset is tested with real accessibility users — screen reader users, hearing-impaired reviewers, plain language testers — and passes independent WCAG 2.2 AA audit. Compliance documentation prepared for accessibility statement requirements.
05
Delivery + Accessibility Statement
Final files delivered with formal accessibility statement, WCAG compliance certificate, and public transparency documentation. Content is ready for public sector publication with full EU Web Accessibility Directive compliance and audit-ready records.
WHAT WE OFFER
Every accessibility format your citizens need, in every language they speak
Our public sector accessibility services cover every format required for full citizen inclusion from SDH captions to Easy Read, from screen reader compatibility to multilingual accessible content.
SDH Captions & Closed Captions
Speaker-identified captions with sound effects and music cues for deaf and hard-of-hearing citizens. Multi-language captions for public service videos, TV broadcasts, streaming content, and social media in 11+ languages.
Audio Description
Descriptive narration of visual elements for blind and visually impaired citizens. Included on public service videos, educational content, and cultural heritage materials. WCAG 2.2 compliant with multi-language delivery.
Plain Language Versions
Plain language rewriting for citizens with cognitive disabilities, low literacy, dyslexia, or non-native language backgrounds. Follows international plain language standards and readability testing at 6th-grade reading level.
Alternative Formats
Easy Read documents with images and simplified text, large print materials, EPUB3 accessible ebooks, tactile graphics, and audio versions. Every format your accessibility statement commits to producing.
Multilingual Accessible Content
Accessibility across every language — captions, audio description, plain language, and alternative formats in all 27 EU languages plus 20+ additional languages for diverse citizen populations and refugee communities.
Website & Digital Accessibility
WCAG 2.2 AA compliant websites, apps, and digital platforms. Semantic HTML, keyboard navigation, screen reader compatibility, and colour contrast optimization for public sector digital services and citizen portals.
KNOW THE DIFFERENCE
Public sector accessibility compared: Digi Media vs Alternatives
Not all accessibility providers understand public sector requirements. Here’s how our public sector accessibility services stack up against in-house teams and basic accessibility providers.
| Criteria | In-House Team | Basic Provider | Digi Media |
|---|---|---|---|
| WCAG Expertise | Limited or none | Basic knowledge | Certified WCAG 2.2 AA specialists |
| Format Range | Captions only | Captions + AD | Captions · AD · Plain · Easy Read · alt formats |
| Multi-Language | 2-3 languages | Outsourced · variable | In-house · 11+ languages · same team |
| Plain Language Expertise | Not specialized | Occasional | Certified plain language specialists |
| User Testing | Rarely done | Basic review | Real accessibility user testing included |
| EU Directive Compliance | Uncertain | Partial | EU Web Accessibility Directive-ready |
| Accessibility Statement | Not provided | Basic template | Formal statement + compliance certificate |
| Public Sector Framework | Not possible | Complex | Framework-ready · procurement-compliant |
| GDPR Compliance | Uncertain | Basic NDA | Full GDPR · citizen data protected |
DECISION SUPPORT
Are our public sector accessibility services right for your project?
A quick self-check to confirm our public sector accessibility services are the right fit for your citizen inclusion, WCAG compliance, or EU Web Accessibility Directive needs.
✓ This service is right for you if
- Your public sector content must meet WCAG 2.2 AA standards
- You're preparing for an EU Web Accessibility Directive audit
- Multiple accessibility formats (SDH, AD, plain language) are required
- Multi-language accessibility across diverse citizen populations matters
- You need a formal accessibility statement for public transparency
- Framework agreements or public procurement pricing models are required
♿ Typical projects we handle
- Government website WCAG compliance audits and remediation
- Public service video captions, audio description, and plain language versions
- Multilingual accessibility for public communication campaign
- Easy Read documents for citizens with cognitive disabilities
- Educational content accessibility for public schools and universities
- Accessible learning platforms and e-government citizen services
Not sure if our public sector accessibility services fit your project? Send us your content types, accessibility gaps, and target citizen audiences we’ll return a scoped accessibility plan with framework or project-based quote within 24 hours.
WHO WE HELP
Trusted by ministries, NGOs, and educational institutions worldwide
From national ministries to universities to NGOs — our public sector accessibility services serve every organization that needs to make public content inclusive, WCAG-compliant, and citizen-ready.
National Ministries
National ministries producing accessible websites, citizen portals, public information campaigns, policy documents, and multilingual accessible content for diverse citizen audiences.
Municipalities & Local Government
Cities, regions, and municipalities producing accessible local service content, citizen portals, multilingual information campaigns, and Easy Read documents for diverse resident populations.
NGOs & Advocacy Organizations
NGOs producing accessible campaign materials, disability advocacy content, multilingual awareness campaigns, and inclusive communication programmes meeting funder accessibility requirements.
Public Educational Institutions
Universities, schools, and educational agencies producing accessible learning materials, digital courses, exam content, and multilingual educational resources meeting European Accessibility Act requirements.
Public Health Authorities
Health ministries and public health agencies producing accessible patient information, health campaigns, disease prevention content, and multilingual health literacy programmes for diverse populations.
Cultural & Heritage Institutions
Museums, galleries, libraries, and cultural agencies producing accessible exhibition content, audio-described tours, sign language interpretation, and multilingual cultural literacy materials.
Public Transport & Infrastructure
Transport authorities producing accessible passenger information, station announcements, wayfinding materials, multilingual transit content, and infrastructure accessibility across public networks.
Emergency Services
Emergency response agencies producing accessible preparedness content, multilingual crisis communication, sign language emergency broadcasts, and inclusive safety information for citizens with disabilities.
Digital Government Services
e-Government platforms, tax authorities, and digital public services producing WCAG-compliant portals, accessible citizen forms, multilingual UX, and screen-reader-friendly government interfaces.
WHY US
WCAG 2.2 AA certified, EU Directive-ready, 11+ languages, real user tested
Our public sector accessibility services combine WCAG 2.2 AA specialists, real accessibility user testing, multi-format production capability, and multilingual delivery everything ministries, NGOs, and educational institutions need for full citizen inclusion.
11+
languages · culturally accessible
WCAG 2.2
AA standard · certified specialists
EU
Web Accessibility Directive-ready
Real
accessibility user testing included
Every public sector accessibility project runs through WCAG 2.2 AA certified specialists, native production teams, and real accessibility user reviewers. Our public sector accessibility services deliver SDH captions, audio description, plain language, alternative formats, and multilingual accessible content — all with formal accessibility statements ready for public transparency requirements. Trusted by ministries, NGOs, universities, and public health authorities across Europe and worldwide for content that reaches every citizen.
LANGUAGES
Public sector accessibility in 11+ languages, worldwide
Our public sector accessibility services deliver captions, audio description, plain language, and alternative formats across every major European, Nordic, and Baltic language with native accessibility specialists for each language and culture.
GB
English
🇬🇧
RU
Russian
RU
DE
German
🇩🇪
FR
French
🇫🇷
EE
Estonian
🇪🇪
LT
Lithuanian
🇱🇹
LV
Latvian
🇱🇻
PL
Polish
🇵🇱
FI
Finnish
🇫🇮
SE
Swedish
🇸🇪
NO
Norwegian
🇳🇴
SEE IT IN ACTION
Inside a Digi Media accessibility project
Every public sector project delivers full inclusion — WCAG 2.2 AA compliance, multi-format accessibility, and multilingual delivery for citizens with disabilities, low literacy, and non-native language backgrounds.
Content everyone can read, hear, and understand
Every public sector accessibility project runs through certified WCAG specialists — SDH captions for hearing accessibility, audio description for visual accessibility, plain language for cognitive access, and alternative formats including braille, Easy Read, and large print. Delivered in 11+ languages with formal accessibility statements ready for public transparency.
CREDENTIALS
Certified for full public sector accessibility compliance
Every public sector accessibility project meets the highest global standards for WCAG compliance, EU legal requirements, plain language expertise, and data protection.
WCAG 2.2 AA Certified
Global accessibility standard
EU Directive Ready
EU Web Accessibility Directive 2016/2102
European Accessibility Act
Directive 2019/882 compliant
GDPR Compliant
EU data protection
FAQ
Public sector accessibility frequently asked questions
Everything ministries, NGOs, and educational teams need to know about our public sector accessibility services.
What are public sector accessibility services?
Public sector accessibility services produce content that citizens with disabilities, low literacy, or non-native language backgrounds can access, understand, and use. This includes SDH captions, audio description, plain language versions, alternative formats (Easy Read, large print, braille), and WCAG 2.2 AA compliant websites, apps, and documents for ministries, NGOs, and public institutions.
What is the EU Web Accessibility Directive?
The EU Web Accessibility Directive (2016/2102) requires public sector websites and mobile apps to be accessible to people with disabilities. It mandates WCAG 2.1 AA compliance, accessibility statements, and feedback mechanisms. Our public sector accessibility services help government agencies meet these requirements plus the newer European Accessibility Act (2019/882).
What is WCAG 2.2 AA?
WCAG 2.2 AA is the global accessibility standard developed by W3C. It provides technical requirements for perceivable, operable, understandable, and robust digital content. Our public sector accessibility services deliver WCAG 2.2 AA compliance across websites, videos, documents, and mobile applications.
What accessibility formats do you provide?
Every format required for full citizen inclusion — SDH captions and closed captions for hearing accessibility, audio description for visual accessibility, plain language versions for cognitive access, Easy Read documents, large print materials, EPUB3 accessible ebooks, braille preparation, sign language integration, and screen-reader-friendly semantic HTML.
Do you handle multilingual accessibility?
Yes — accessibility across every language is our specialty. Captions, audio description, plain language, and alternative formats produced in all 11+ core languages plus 20+ additional languages. Native accessibility specialists handle each language with cultural adaptation for diverse citizen populations, refugees, and non-native language speakers.
Do you conduct user testing with real accessibility users?
Yes — every project includes user testing with real accessibility users: screen reader users, hearing-impaired reviewers, plain language testers, and cognitive accessibility reviewers. This meets user-centred accessibility best practices required by the European Accessibility Act and WCAG methodology.
Do you provide a formal accessibility statement?
Yes — every project delivers a formal accessibility statement, WCAG compliance certificate, and public transparency documentation ready for publication on your public sector website. This meets the accessibility statement requirements of the EU Web Accessibility Directive Article 7.
How long does public sector accessibility take?
Website WCAG audits deliver in 2-4 weeks depending on site complexity. Video accessibility (captions + AD + plain language) takes 3-6 weeks per language. Full multi-format multi-language projects run 6-12 weeks. Framework agreement clients receive priority scheduling. Rush timelines available for time-critical accessibility compliance.
Do you offer framework agreements for public procurement?
Yes our public sector accessibility services offer framework agreements, project-based pricing, and per-item pricing matched to your public procurement requirements. Familiar with EU tender documentation, framework contract conditions, and public sector invoicing across EU member states.
What's the difference between commercial accessibility and public sector accessibility?
Commercial accessibility focuses on legal compliance and reputation. Public sector accessibility is a fundamental citizen right and legal obligation under the EU Web Accessibility Directive. Different priorities: accessibility statement transparency, framework agreement pricing, multi-language public inclusion, real user testing, and accountability to citizens rather than commercial ROI.
RELATED SERVICES
Explore our full public sector accessibility ecosystem
Public sector accessibility is one part of a complete citizen inclusion strategy. Discover related DIGI MEDIA services that pair perfectly with your accessibility compliance and public communication needs.
Related services: Subtitles · SDH & Closed Captions · Audio Description · Accessibility QC · EU Project Localization · Public Communication Campaigns · Localization · Transcreation
START YOUR ACCESSIBILITY PROJECT
Ready to make your public content fully accessible?
Send us your accessibility brief content types, formats needed, target citizen audiences, and compliance timeline. We'll return a full public sector accessibility plan with framework or project-based quote and WCAG audit approach within 24 hours, wherever you are in the world.
✓ 24-hour quote · ✓ WCAG 2.2 AA · ✓ EU Directive-ready · ✓ Plain language · ✓ 11+ languages · ✓ Real user testing